Your privacy is our responsibility

1 What information we collect

b550 collects two types of information from its users — information you provide directly and information collected automatically. Each category is described in detail below.

1.1 Information You Provide Directly

When you create an account or use our services at b550, we may collect the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Password (stored in encrypted form)
• Payment information (bKash, Nagad, Rocket, Upay or bank account number)
• Government-issued documents provided for identity verification (where applicable)
• Information provided when contacting customer support

1.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device information
• Browser type and operating system
• Site browsing history and gameplay activity
• Login times and account activity logs
• Information collected through cookies and similar tracking technologies

2 Purpose of using your information

b550 uses collected information only for specific and legitimate purposes. Your information is not used for any purpose other than those listed below:

• Account management: To create, verify, and keep your account secure.
• Payment processing: To complete deposit and withdrawal transactions.
• Customer support: To resolve your issues and answer your questions.
• Security and fraud prevention: To protect accounts and detect suspicious activity.
• Legal compliance: To comply with applicable laws and regulations.
• Service improvement: To improve our platform and user experience.
• Personalized experience: To display content and offers based on your preferences.

b550 never sells your information to third parties for marketing purposes. We only share information with service providers who are necessary to fulfil the purposes listed above, and they are also required to follow our privacy standards.

3 Data protection and security

b550 gives the highest priority to the security of your personal information. We keep your data secure using industry-standard technologies and practices.

3.1 Technical Protection

• SSL/TLS encryption: All data exchanged between your browser and our servers goes through an encrypted connection.
• Data encryption: Sensitive information, especially passwords and payment details, is stored in encrypted form.
• Firewall and intrusion detection: Our systems are under 24/7 security monitoring.
• Two-step verification: You can add an extra layer of protection to your account.

3.2 Organisational Protection

• Only authorised staff have access to your information.
• Regular security audits and vulnerability assessments are conducted.
• Staff receive regular training on data protection.
• A rapid response plan is in place in the event of a data breach.

4 Information sharing and third parties

b550 follows a very careful and restricted policy when it comes to sharing your personal information with others.

4.1 When Information Is Shared

A limited amount of information may be shared in the following circumstances:

• Payment processing services: The necessary information is shared with the relevant provider to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer.
• Legal obligations: Information may be disclosed in response to a court order or a lawful request from a government authority.
• Technology service providers: Contracted partners for hosting, security, or analytics services, who are bound by strict confidentiality agreements.
• Fraud prevention: With relevant authorities in investigating fraudulent activity.

4.2 When Information Is Not Shared

• No information is sold to advertisers or marketing agencies.
• No information is shared with any additional third parties without your explicit consent.
• No information is provided to competing companies.

5 Cookies and tracking technologies

b550 uses cookies and similar technologies to improve your browsing experience.

5.1 Use of Cookies

We use the following types of cookies:

• Essential cookies: These cookies are necessary to maintain login sessions and ensure basic functionality.
• Functional cookies: Used to remember your preferences and settings, such as language selection.
• Analytics cookies: Help us understand the performance and usage patterns of our site, which assists in service improvement.
• Security cookies: Used for fraud detection and account protection.

5.2 Cookie Controls

You can manage cookies through your browser settings. Please note that disabling essential cookies may limit some functionality of the platform. Disabling non-essential cookies has no effect on core services.

6 Data retention period

b550 does not store any information beyond what is necessary. Data retention periods are as follows:

• Active account data: Full information is retained for as long as the account remains active.
• Closed account data: Even after an account is closed, certain information may be retained for a specified period as required by legal obligations.
• Transaction records: Retained for the applicable period under financial law.
• Customer support chats: Retained for a reasonable period to ensure issues are resolved.
• Analytics data: Generally stored in anonymised form and deleted after a set period.

After the designated retention period, information is securely deleted or anonymised.

7 Your rights

As a user of b550, you have the following rights over your own information:

• Right to know: You have the right to know what information we collect and use about you.
• Right of access: You may request a copy of the information we hold about you.
• Right to correction: You may request that any inaccurate or outdated information be corrected.
• Right to deletion: In certain circumstances you may request that your information be deleted (except where legal obligations apply).
• Right to object to processing: You may object to your information being used for specific purposes.
• Data portability: The right to receive your data in a structured, commonly usable format.

To exercise these rights, email [email protected] or contact our support team via the site's live chat. We will process your request in a timely manner.

8 Protection of minors

b550 strictly does not provide services to anyone under the age of 21. We actively use age verification methods to prevent minors from gaining access.

• Date of birth is verified at the time of account registration.
• If a user is found to be under 21, their account will be closed immediately.
• If any collected information is found to belong to a minor, it will be deleted without delay.

If you believe a minor is using our platform, please let us know at [email protected].

9 Policy changes and updates

b550 reserves the right to update this privacy policy from time to time. This policy may be revised due to changes in services, legal requirements, or developments in best practices.

• Registered users will be notified of significant changes by email or by a notice on the site.
• The date of the most recent update is shown at the top of this page.
• Continued use of the site after changes are made will be taken as your agreement to the updated policy.
• For major changes to the policy, we may ask you to reconfirm your consent.

We recommend that you visit this page regularly and keep yourself informed of any changes.

10 International data transfers

b550 primarily serves users in Bangladesh. In cases where your information is processed on servers hosted in another country, we ensure that the relevant systems meet the standards set out in this policy.

• All technology partners are required to provide equivalent privacy protections.
• Transferred data is sent over encrypted connections.
• No information is transferred to countries that lack adequate data protection laws.